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Croma Sector 15, CBD Belapur: A Review of the Electronics Retail Store

Croma is a chain of electronics retail stores in India, owned by the Tata Group. It offers a wide range of products, such as mobiles, laptops, TVs, refrigerators, washing machines, air conditioners, cameras, headphones, speakers, and more. It also provides various services, such as installation, repair, exchange, and warranty. Croma has over 200 stores across India, and one of them is located in CBD Belapur, Navi Mumbai. This article will review the Croma store in CBD Belapur Sector 15, based on the information available online.

Location and Accessibility

The Croma store in CBD Belapur Sector 15 is situated at No 35A, Plot No 35, Lords Building, Palm Beach Road. It is a prominent and easily accessible location, as it is close to the CBD Belapur railway station and bus stop. The store is open from 11:00 AM to 9:30 PM on all days of the week. The store has free parking on site for its customer.

Products and Services

The Croma store in CBD Belapur Sector 15 offers a variety of products from different brands and categories. Some of the products available at the store are:

  • Refrigerators: The store has refrigerators from brands like LG, Samsung, Whirlpool, Haier, Godrej, etc. The refrigerators come in different sizes, types, and features.
  • Televisions: The store has televisions from brands like Sony, Samsung, LG, Panasonic, TCL, etc. The televisions come in different sizes, resolutions, and technologies.
  • Washing Machines: The store has washing machines from brands like LG, Samsung, Whirlpool, Bosch, IFB, etc. The washing machines come in different capacities, types, and features.
  • Wearables: The store has wearables from brands like Apple, Samsung, Fitbit, Garmin, etc. The wearables include smartwatches, fitness trackers, smart bands, etc.
  • Accessories: The store has accessories from brands like Philips, JBL, Boat, Sony, etc. The accessories include headphones, earphones, speakers, power banks, chargers, cables, cases, covers, etc.

The store also provides various services to its customers. Some of the services offered by the store are:

  • Installation: The store provides installation services for products like TVs, ACs, refrigerators, washing machines, etc.
  • Repair: The store provides repair services for products like laptops, mobiles, cameras, etc.
  • Exchange: The store provides exchange services for products like mobiles, laptops, TVs, etc.
  • Warranty: The store provides warranty services for products purchased from the store or online.

Customer Reviews

The Croma store in CBD Belapur Sector 15 has received mixed reviews from its customers online. Some of the positive reviews are:

  • Shubham Singh (Ujwal) rated the store 4.6 stars out of 5 and wrote: “Very nice staff Sonal, Who are giving me best experience about product and service.”
  • Sandeep Gadekar rated the store 4.6 stars out of 5 and wrote: “Good service by Hrushikesh”
  • Farhan Ali rated the store 4.6 stars out of 5 and wrote: “Good work by Mahesh”
  • Rupesh Kadam rated the store 4.6 stars out of 5 and wrote: “Good Deals…”

Some of the negative reviews are:

  • bhalachandra12383 rated the store 1 star out of 5 and wrote: “Croma after sales services…I had purchased a croma AC from Kandivali west stores…it conked of on the 3rd day of installation.”
  • Anil Kumar rated the store 1 star out of 5 and wrote: “Worst service ever…they don’t have any responsibility towards customers…they don’t even pick up calls…never buy anything from croma.”
  • Prashant Patil rated the store 1 star out of 5 and wrote: “Very bad experience…they sold me a defective product…they refused to exchange or refund…they are cheating customers.”
  • Rajesh Sharma rated the store 1 star out of 5 and wrote: “Pathetic service…they don’t have any knowledge about the products…they misguide customers…they don’t deliver on time…they don’t care about customer satisfaction.”

Conclusion

The Croma store in CBD Belapur Sector 15 is a popular electronics retail store that offers a wide range of products and services. It is located in a convenient and accessible location, and has free parking on site. However, the store has also received some negative reviews from its customers, who have complained about the after sales services, the product quality, the staff behavior, and the delivery time. Therefore, the store may need to improve its customer service and product quality to ensure customer satisfaction and loyalty.

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